Streamlining Access to Government Services Through America.gov

What it does

• •Establishes America.gov as a unified digital entry point where individuals can access federal information and services through a single, secure platform with plain-language communication.
• •Requires federal agencies to integrate their covered services (online services serving over 100,000 annual users) with America.gov and use Login.gov as the authentication method.
• •Directs the Administrator of General Services, in coordination with OMB and the National Design Studio, to operate America.gov with common standards for quality, simplicity, accessibility, security, and interoperability.
• •Mandates that agencies maintain custody of their own records and systems while sharing usage and performance data with the General Services Administration and OMB.

Why it matters

• •The order addresses a stated problem that Americans currently must navigate separate agency websites, interpret complex terminology, repeatedly provide information, and re-verify identities when seeking federal services.
• •America.gov aims to enable the federal government to handle its own paperwork requirements so citizens can access services more efficiently without navigating multiple agency systems.
• •The order preserves existing access methods (in-person, telephone, mail, agency-specific services) so America.gov supplements rather than replaces current options.

Who is affected

• •Every individual in the United States seeking federal information or services online.
• •Federal agencies providing covered services (public-facing online services with over 100,000 annual users), excluding the Internal Revenue Service tax filing services, Department of War, and Intelligence Community.
• •The General Services Administration, OMB, National Design Studio, and agency heads responsible for identifying and integrating their covered services.

What happens next

The Director of OMB must issue implementation guidance to agencies within 90 days; agencies must then identify covered services, integrate them with America.gov and Login.gov, and provide ongoing usage and performance data.